Contents
In these Terms & Conditions:
By registering for an account or using any part of the Platform, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions and our Privacy Policy and GDPR Policy, which are incorporated herein by reference.
If you are accepting these terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity. If you do not have such authority, or if you do not agree with these terms, you must not use the Platform.
These terms constitute a legally binding agreement between you and Fleet Rewind Ltd under Irish law.
ÉascaDesk provides the following services under these terms:
Feature availability is subject to the plan tier as described in Section 5 and on our pricing pages. We reserve the right to modify, add, or remove features with reasonable notice.
To use ÉascaDesk, you must register for an account by providing a valid email address and password. You agree to:
We reserve the right to suspend or terminate accounts that provide false information, violate these terms, or engage in conduct harmful to the Platform or other users.
One account may be held per business entity unless otherwise agreed with us in writing.
| Feature | Free Plan | Pro Plan |
|---|---|---|
| Auto-schedule solves per month | 5 | Unlimited |
| Planning horizon | 31 days | 62 days |
| Persistent employee database | No | Yes |
| Availability rules → solver | No | Yes |
| WhatsApp clock-in/out bot | No | Yes |
| Compliance CSV export | No | Yes |
| Priority support | No | Yes |
The Pro Plan is billed at a flat monthly fee as displayed on our pricing page at eascadesk.ie/scheduler. Pricing is not per employee — one flat fee covers your entire team regardless of headcount.
We reserve the right to change pricing with at least 30 days' notice to existing subscribers. Price changes will not apply mid-billing-period.
Payments are processed by Stripe. By subscribing to the Pro Plan, you authorise Stripe to charge your payment method on a recurring monthly basis. We do not store your payment card details.
If a payment fails, we will notify you and may suspend Pro Plan access until payment is resolved. You can manage your billing via the customer portal accessible from within the Platform.
We do not offer refunds for partial months. If you cancel your Pro Plan, you will retain access until the end of the current billing period, after which your account will revert to the Free Plan. You may request a refund within 14 days of your initial subscription if you are not satisfied with the service, by contacting [email protected].
Prices shown may be exclusive of VAT. Where applicable, VAT will be added at the prevailing rate for your jurisdiction and will be displayed at checkout.
The Free Plan is intended for evaluation purposes. Free Plan accounts are subject to the following:
We reserve the right to modify Free Plan limits or discontinue the Free Plan with 30 days' notice.
You agree to use the Platform only for lawful purposes and in accordance with these terms. You must not:
Breach of this section may result in immediate account suspension without refund.
You retain full ownership of all Customer Data you upload to or generate within the Platform. We claim no intellectual property rights over your Customer Data.
You grant Fleet Rewind Ltd a limited, non-exclusive, royalty-free licence to store, process, and transmit your Customer Data solely to provide the Services to you. We will not use your Customer Data for any other purpose, including advertising or profiling.
The Platform, including its software, algorithms (including the Timefold-based scheduling solver), user interface, branding, and documentation, is the intellectual property of Fleet Rewind Ltd. Nothing in these terms grants you any right to copy, modify, distribute, or create derivative works from the Platform or its components.
If you provide feedback, suggestions, or ideas about the Platform, you grant us an unrestricted, irrevocable, royalty-free licence to use that feedback for any purpose, without obligation to compensate you.
Where you use ÉascaDesk Scheduler to store and process personal data relating to your employees, you are acting as a data controller and Fleet Rewind Ltd acts as your data processor under GDPR Article 28.
The following terms constitute the Data Processing Agreement (DPA) between us, incorporated into and forming part of these Terms & Conditions:
You represent and warrant that you have a valid legal basis under GDPR for processing your employees' personal data using the Platform, and that you have provided your employees with appropriate privacy notices.
The WhatsApp clock-in/out bot is available to Pro Plan customers and operates via the Meta WhatsApp Business Cloud API. By activating the WhatsApp bot feature, you agree that:
We are not liable for delays in WhatsApp message delivery caused by Meta's infrastructure, employee device connectivity, or any circumstances outside our control. In particular, messages queued by WhatsApp during connectivity outages will be recorded with the arrival timestamp (when Meta delivers them to our webhook), which may differ from the actual send time. The edit request workflow is available to correct any resulting inaccuracies.
ÉascaDesk Scheduler includes features specifically designed to assist employers in meeting their obligations under Real Decreto-ley 8/2019 (mandatory daily working time recording in Spain).
We make no representation or warranty that use of ÉascaDesk Scheduler, in isolation, constitutes compliance with Real Decreto-ley 8/2019 or any other applicable employment law. Compliance depends on how the Platform is configured and used by the Customer. In particular:
is_estimated=true)We strongly recommend obtaining independent legal advice on your specific obligations under Spanish employment and data protection law. Fleet Rewind Ltd is not a legal adviser and nothing in these terms constitutes legal advice.
We aim to provide a reliable service but do not guarantee uninterrupted availability. The Platform may be unavailable from time to time due to scheduled maintenance, infrastructure issues, or circumstances beyond our control.
We will endeavour to notify Pro Plan customers of planned maintenance in advance where possible. We do not offer a formal Service Level Agreement (SLA) at this time.
The Timefold scheduling solver operates with a 30-second solve timeout. Solves that exceed this limit are automatically terminated and marked as failed. This is a technical limitation and does not constitute a service fault.
The Platform is provided "as is" and "as available" without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.
In particular, we do not warrant that:
Nothing in these terms excludes any statutory rights you may have as a consumer under Irish or EU law that cannot be excluded by contract.
To the fullest extent permitted by applicable law, Fleet Rewind Ltd shall not be liable for any:
In any event, our total aggregate liability to you for all claims arising under or in connection with these terms shall not exceed the greater of: (a) the total fees paid by you to us in the three months immediately preceding the event giving rise to the claim, or (b) €100.
These limitations apply whether the claim is based on contract, tort (including negligence), statute, or any other legal theory, even if we have been advised of the possibility of such damages.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
You agree to indemnify, defend, and hold harmless Fleet Rewind Ltd and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:
You may cancel your Pro Plan subscription at any time via the billing portal accessible within the Platform, or by contacting [email protected]. Cancellation takes effect at the end of the current billing period. You will not receive a pro-rata refund for unused days unless within the 14-day new subscriber window described in Section 5.4.
You may delete your account at any time. Account deletion is permanent and will result in deletion of your Customer Data in accordance with our retention policy.
We may suspend or terminate your account immediately and without notice if:
We may also terminate the Platform or any part of it on 30 days' notice to registered users.
On termination, your right to access the Platform ceases immediately. We will retain and then delete Customer Data in accordance with our GDPR Policy (Section 13). You are responsible for exporting any data you require before termination.
We may update these Terms & Conditions from time to time. When we make material changes, we will notify registered account holders by email and update the "Last updated" date above. Continued use of the Platform after the effective date constitutes acceptance of the updated terms.
We may also modify the Platform's features, pricing, or plans. Material changes to Pro Plan features or pricing will be notified at least 30 days in advance.
These Terms & Conditions are governed by and construed in accordance with the laws of Ireland, without regard to conflict of law principles.
Any dispute arising out of or in connection with these terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts of Ireland, except where mandatory consumer protection law in another EU member state confers jurisdiction on courts in that state.
Nothing in this section prevents you from bringing a complaint before a relevant national supervisory authority (such as the Data Protection Commission or AEPD) or from exercising any statutory rights available to you under EU or Irish law.
We encourage you to contact us in the first instance to resolve any dispute informally before pursuing formal legal proceedings.
For any questions about these Terms & Conditions, or to report a breach or concern: